FAQs

Q: What is your return policy? A: We accept returns within 30 days of delivery. Jewelry must be unworn, in its original packaging, and with tags attached. Return shipping is completely free, and we never charge restocking fees.

Q: Are any items excluded from returns or marked as final sale? A: No. We do not have final sale items. Every piece of jewelry we sell is eligible for our 30-day return policy.

Q: How do I start a return? A: Simply email us at support@ulassan.com with your order number. We will provide you with a prepaid shipping label and instructions.

Q: How long does shipping take? A: Orders are typically processed within 1–2 business days. Shipping times vary depending on your location, but you will receive a tracking link via email as soon as your package ships.

Q: How can I contact customer service? A: You can reach our team via email at support@ulassan.com or by phone at 559-470-6967. Our physical headquarters is located at 1804 E Ashlan Ave, Fresno, California 93726.